Refund Policy

At Auto A to Z, customer satisfaction is our top priority. We understand that sometimes purchases may not meet your expectations. To ensure a smooth and transparent process, we offer a 7-day refund policy under the following conditions:

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

• The item must be returned within 7 days from the date of purchase.
• The product must be unused, undamaged, and in its original condition, including packaging, manuals, and accessories.
• Proof of purchase (receipt or invoice) is required to process the refund.

2. Non-Refundable Items

The following items are not eligible for a refund:

• Customized or special-order products.
• Products that show signs of wear, damage, or alterations.
• Items purchased on clearance or as part of promotional sales.

3. Refund Process

• To initiate a refund, contact us at autoatoz779@gmail.com within 7 days of receiving the item.
• Once your request is approved, you will need to return the item to our specified address.
• The cost of return shipping will be the responsibility of the customer unless the item is defective or incorrect.

4. Inspection and Approval

• Upon receiving the returned item, our team will inspect it to ensure it meets the refund criteria.
• If approved, the refund will be processed within 7 business days and credited to your original payment method.

5. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at autoatoz779@gmail.com with details and photos of the issue.
• We will provide a replacement or a full refund, including shipping costs.

6. Cancellation Policy

• Orders can be canceled before they are shipped for a full refund. Once the order is shipped, it falls under the 7-day refund policy.

7. Contact Us

For any questions or to initiate a refund, reach out to:

• Phone/WhatsApp: +92 347 3312779
• Email: autoatoz779@gmail.com

At Auto A to Z, we are committed to providing a hassle-free and customer-centric shopping experience. Thank you for choosing us!